PRIVACY
POLICY

Welcome to Heart Ranch. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, heartranch.jp, and use our services for staying and booking horse riding experiences.

We may collect information about you in a variety of ways. This includes:

Personal Data

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This information may include, but is not limited to:

• Name
• Email address
• Phone number
• Address
• Payment information
• Booking details related to serveces we offer
• Usage Data

We may also collect information on how the Service is accessed and used. This Usage Data may include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and services
• Process your bookings and transactions
• Manage your account
• Communicate with you, including sending confirmation emails, updates, and support messages
• Personalize your experience on our website
• Improve our website and services
• Detect, prevent, and address technical issues

We may share your information in the following situations:

With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services on our behalf or help us operate our website and services.
For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
With Your Consent: We may disclose your personal information for any other purpose with your consent.
As Required by Law: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Depending on your location, you may have the following rights regarding your personal data:

The Right to Access: You have the right to request copies of your personal data.
The Right to Erasure: You have the right to request that we delete your personal data, under certain conditions.
The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact information.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy and contact us if you would to implement any changes on how we manage the data we have collected about your access.

Our services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal data from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers. If you believe that we might have any information from or about a child under 13, please contact us immediately.