FAQ
Facility and Equipment
Is there an admission fee?
No, there is no admission fee! However, at the moment, we can only accommodate guests for ranch activities with an advance reservation. Once the cafe is open, everybody will be welcome anytime.
Can I just come to visit the cafeteria?
Absolutely, it will be inaugurated by the end of this October!
Can I go auto-camping?
Yes! You are welcome, though there will be a different fee.
Where are we?
By car we are:
45 minutes away from Kushiro airport
30 minutes away from Kushiro city
At the ranch there is a wide free parking lot.
Can I bring my pet?
Yes, you are welcome to bring your pet to the ranch! However, for the safety and comfort of all our guests and animals, we ask that you keep your pet on a leash at all times and ensure that you take full responsibility for your pet's behavior and well-being during your visit.
What are the operating hours?
The ranch activities start from 8:00 to 16:00 but according to guests need we may arrange the schedule differently. Please note that the Cafeteria working hours follows a different schedule.
Reservation and Cancellation
Does it ever happen for a horse to get out of control?
It is very rare as our horses are trained. However, like any animal, a horse might get startled by sudden movements or unexpected noise.
Is it possible for small children to ride?
As a safety precaution, we have set the following physical requirements: riders must be between 6 and 70 years old, with a minimum height of 120 cm and a weight below 90 kg.
Do I need to make a reservation in advance?
Yes, we require a one-week advance reservation. However, only for horseback riding activities, reservations can be made with just two days' notice. Nevertheless, as our schedule is quite dynamic, a last-minute reservation by phone would be worth a try!
Can I cancel my reservation?
Yes, it is possible, but please note that a cancellation fee will be charged as follows:
- 1 week to 3 days before: 30%
- 2 days prior: 50%
- 1 day prior / same day: 100%
Can I bring my own food or have my own picnic at the ranch?
In general, there wouldn't be any problem if you bring your own meal, including a picnic, to the activities offered at the ranch. However, we do require a reservation to enter the ranch property.
What are the check-in and check-out times for overnight stays?
Check-in is between 15:00 and 17:00.
Check-out is at 10:00.
About Activities
I have some experience with beginner horseback riding. Can I sign up for the highland trekking course?
If you have experience with beginner horseback riding and can enjoy riding, it should not be a problem. However, we will assess your riding level on the day of your visit. If we determine that the highland trekking might be too challenging, we may need to change your course to a walking trail. We appreciate your understanding in advance.